B010 Bug Priority and Severity: The Elevator Parable

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Overview

B010 Bug Priority and Severity: The Elevator Parable

This workshop explores a fundamental question of software engineering: "How do you know when you're finished?" Presented as a fun, interactive parable, it teaches an important lesson—that assigning bug priority and severity is a business decision. You will also learn how business context impacts bug priority and severity, and review several real-world prioritization schemes used by different organizations.

Benefits
After completing this workshop, you will understand how prioritizing bugs is a critical business process, and how to do it more effectively.

Topics Covered

The four quadrants of bug severity and priority

The bug decision-making process

Bug reporting

Bug flow

Bug trend analysis curves

How to improve bug triage

Who Should Attend
Anyone involved in software development including Testers, Test Leads, Developers, Developer Leads, Managers, Directors and Executives.

Learning Approach
Parable, Team, Examples

Suggested Prerequisites
T010 Overview of Testing

About the Instructor
Robert Sabourin, P. Eng. has 20+ years management experience leading teams of software development professionals to consistently deliver projects on-time, on-quality and on-budget. He is a well-respected member of the software engineering community who has managed, trained, mentored and coached hundreds of top professionals in the field. He frequently writes and speaks to conferences around the world on software engineering, SQA, testing, management and internationalization.